We are seeking a highly motivated and skilled Warranty Service Technician to join our team at Dave Fox Design Build Remodelers. The Warranty Service Technician will be responsible for addressing post-project completion issues, performing repairs, and ensuring client satisfaction by delivering high-quality warranty service. This role requires a strong attention to detail, exceptional problem-solving skills, and excellent communication abilities.
- Receive and review warranty service requests.
- Schedule and prioritize warranty service appointments based on urgency and availability, coordinating with clients and team members.
- Conduct thorough inspections of completed residential remodeling projects to identify and assess any defects, issues, or necessary repairs covered under warranty.
- Perform a wide range of repair tasks, such as carpentry, plumbing, electrical, drywall, painting, and other remodeling-related work to resolve warranty issues efficiently and effectively.
- Collaborate with other team members to gather information about the original project, specifications, and materials used to facilitate accurate repairs.
- Order and procure necessary replacement parts, materials, and tools required for warranty service tasks.
- Maintain a detailed record of each warranty service request, including the issue reported, actions taken, materials used, and time spent, to ensure accurate documentation and reporting.
- Communicate professionally with clients to explain the warranty service process, timelines, and expectations, ensuring a positive and satisfactory experience.
- Provide regular updates to the management team regarding the status of warranty service requests, potential trends in post-project issues, and suggestions for improving the overall quality of our projects.
- Assist in developing and implementing best practices for residential remodeling projects to minimize the occurrence of warranty-related issues.
- Maintain a clean and organized work environment, ensuring all tools, equipment, and materials are properly stored and maintained.
- Adhere to safety guidelines and regulations while performing warranty service tasks, ensuring the safety of oneself, team members, and clients.
- High school diploma or equivalent; vocational training or certification in carpentry, plumbing, electrical work, or a related field is preferred.
- Proven experience as a service technician, maintenance technician, or similar role in the residential remodeling, construction, or related industry.
- Proficiency in a wide range of repair and maintenance tasks, including carpentry, plumbing, electrical, drywall, painting, and finishing work.
- Strong problem-solving skills and the ability to diagnose and troubleshoot various issues effectively.
- Excellent communication and interpersonal skills, with the ability to interact professionally with clients and team members.
- Detail-oriented and committed to delivering high-quality workmanship.
- Time management and organizational skills to prioritize and manage multiple warranty service requests.
- Ability to work independently and collaboratively as part of a team.
- Valid driver’s license and reliable transportation to travel to job sites.
- Physical stamina and the ability to lift, carry, and move heavy materials and equipment.
- Willingness to learn and adapt to new techniques, tools, and industry trends.
- Competitive salary and profit sharing.
- Health insurance is 100% covered.
- Dental, and vision insurance.
- Retirement savings plan through Employee Stock Ownership Plan.
- Ongoing training and professional development opportunities.
- Friendly and collaborative work environment within a well-established residential remodeling company.
Join our team of dedicated professionals and play a vital role in upholding our commitment to quality and customer satisfaction. If you have the skills, experience, and passion for delivering exceptional warranty service in the residential remodeling industry, we encourage you to apply.
Please submit a resume to:
Dave Shicks, Production Manager
email: [email protected] to apply